Tailor Home Design logo
Request a consultation

Privacy Policy

Effective date: [Insert date]
Last updated: [Insert date]

This Privacy Policy explains how Tailor Home Design (“Tailor Home Design,” “we,” “us,” or “our”) collects, uses, stores, and protects personal information when users visit our website, contact us, request information about our services, or interact with our online content.

This Privacy Policy applies to the website currently available at [insert final domain] and to any related contact forms, landing pages, multilingual versions, and online communication channels connected to Tailor Home Design.

Website note: if this policy is being prepared while the website is still on a staging domain, replace any staging URL with the final production domain before publication.

1. Data Controller

The data controller responsible for the processing of personal information collected through this website is:

Tailor Home Design
Address: 444 Brickell Ave, Miami, FL, United States
Email: info@tailorhomedesign.com
Phone: +1 (954) 325-2596
Legal entity: [Insert legal company name, if different from Tailor Home Design]

For any privacy-related request, users may contact us at the email address listed above.

2. Information We Collect

We may collect different categories of information depending on how users interact with our website.

2.1 Information Provided Voluntarily

When a user submits a contact form, requests a consultation, sends an email, calls us, or contacts us through WhatsApp or another communication channel, we may collect information such as:

  • first and last name;
  • email address;
  • phone number;
  • preferred service or project category;
  • project location;
  • property type;
  • estimated project timeline;
  • project details, preferences, and additional information voluntarily provided by the user;
  • any other information included in messages, emails, or attachments sent to us.

Users should avoid sending sensitive personal information unless it is strictly necessary for the specific request.

2.2 Information Collected Automatically

When users visit our website, certain technical and usage data may be collected automatically through server logs, cookies, analytics tools, and similar technologies. This may include:

  • IP address;
  • browser type and version;
  • device type;
  • operating system;
  • pages visited;
  • date and time of the visit;
  • approximate location derived from technical data;
  • referring website or traffic source;
  • interactions with website pages, forms, buttons, or content.

Some of this information may be collected through third-party analytics tools such as Google Analytics and Yandex Metrica, subject to the user’s cookie consent choices where required.

2.3 Information from Third-Party Platforms

If users interact with us through third-party platforms, such as WhatsApp, Google Reviews, Trustindex, social media platforms, or other external services, those platforms may process personal information according to their own privacy policies. We may receive limited information from those interactions, such as the user’s name, contact details, message content, or review-related information.

3. How We Use Personal Information

We may use personal information for the following purposes:

  • to respond to contact requests, consultation requests, or project inquiries;
  • to provide information about our services;
  • to evaluate project requirements, location, timeline, and feasibility;
  • to communicate with prospective clients and existing clients;
  • to manage pre-contractual and contractual relationships;
  • to send estimates, proposals, or follow-up communications when requested;
  • to improve website performance, content, usability, and user experience;
  • to analyze website traffic and understand how visitors interact with our content;
  • to display and manage reviews or reputation-related content;
  • to protect the security and integrity of the website;
  • to comply with legal, tax, accounting, or regulatory obligations;
  • to exercise or defend legal rights where necessary.

We do not sell personal information collected through our contact forms.

4. Legal Bases for Processing

Where applicable privacy laws require a legal basis for processing, we rely on one or more of the following grounds:

  • Consent: for non-essential cookies, analytics tools, tracking technologies, and certain optional communications.
  • Pre-contractual or contractual necessity: when processing is necessary to respond to a request, prepare a proposal, or provide services.
  • Legitimate interests: to operate, secure, improve, and promote our website and services, provided that such interests are not overridden by the rights and freedoms of the user.
  • Legal obligation: when processing is necessary to comply with applicable laws or regulatory requirements.

Users may withdraw consent at any time where processing is based on consent.

5. Contact Forms and Project Inquiries

The website may include contact forms that allow users to request information about services such as interior design, home renovation, remodeling, custom millwork, outdoor remodeling, luxury residential projects, and related services.

The information submitted through these forms is used only to understand the request, respond to the user, and manage any subsequent commercial or professional relationship. Form submissions may be sent to our internal email systems, stored in the website backend, or processed through service providers that support website operation and communication.

If the form includes a privacy checkbox, submitting the form confirms that the user has read this Privacy Policy and understands how the submitted data will be processed.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, scripts, local storage, and similar technologies to ensure the website works properly, remember language preferences, analyze traffic, and improve the user experience.

In particular, the website may use:

  • technical cookies required for website operation;
  • functional cookies related to language management through WPML;
  • analytics cookies and tracking technologies related to Google Analytics;
  • analytics and behavioral measurement technologies related to Yandex Metrica;
  • cookies or scripts related to third-party review widgets, such as Trustindex or Google Reviews, if active;
  • consent-management cookies used to store the user’s cookie preferences, if a cookie banner is installed.

Non-essential cookies and analytics/tracking tools should be activated only after the user has provided consent where required by applicable law.

For more information, users should refer to the Cookie Policy below.

7. Third-Party Services

We may use third-party providers to operate the website, analyze performance, manage communications, and display external content. These providers may process data on our behalf or as independent controllers depending on the service.

7.1 Hosting and Website Infrastructure

Our website is hosted and maintained through technical providers that may process server logs, IP addresses, technical identifiers, and security data necessary to deliver the website and protect it from abuse.

7.2 WordPress and Website Plugins

The website is built on WordPress and may use plugins to manage multilingual content, forms, design, performance, security, SEO, and other technical features. These plugins may process technical data necessary for their functionality.

7.3 WPML

WPML may be used to manage the multilingual structure of the website. It may set functional cookies to remember the visitor’s selected language or manage language redirection features.

7.4 Google Analytics

Google Analytics may be used to collect aggregated information about website traffic, visitor behavior, pages viewed, traffic sources, devices, and similar usage metrics. Google Analytics may use cookies and similar technologies to distinguish users and maintain session information.

Where required, Google Analytics should be activated only after the user has provided consent through the cookie banner.

7.5 Yandex Metrica

Yandex Metrica may be used to analyze website traffic and user interactions. Depending on the configuration, Yandex Metrica may collect information about page views, sessions, clicks, device information, browser information, and user interaction patterns.

If features such as session replay, heatmaps, click maps, scroll tracking, or behavioral analytics are enabled, they should be clearly disclosed and activated only with appropriate user consent where required.

7.6 Trustindex and Google Reviews

The website may display reviews or reputation-related content through Trustindex and/or Google Reviews. These services may load third-party content, scripts, or review data and may process technical information when users interact with the review widget or related content.

7.7 WhatsApp

The website may include links or buttons that allow users to contact us via WhatsApp. When users click a WhatsApp link or communicate with us through WhatsApp, their data may also be processed by WhatsApp and Meta according to their own privacy policies.

8. Sharing of Personal Information

We may share personal information only when necessary and appropriate, including with:

  • internal team members and authorized collaborators;
  • technical service providers, hosting providers, IT support providers, and website maintenance providers;
  • email, communication, CRM, or customer management providers, if used;
  • analytics and tracking providers, subject to consent where required;
  • legal, accounting, tax, or professional advisors;
  • public authorities or regulators where required by law;
  • third parties involved in a business transaction, merger, restructuring, or legal transfer, where applicable.

We do not sell personal information collected through website forms. If applicable privacy laws define certain analytics or advertising activities as “sharing,” users may have specific rights to opt out of those activities.

9. International Data Transfers

Because our business, website visitors, technology providers, and third-party services may be located in different countries, personal information may be processed or transferred outside the user’s country of residence.

Where required, we use appropriate safeguards to protect personal information during international transfers, such as contractual protections, standard contractual clauses, or other lawful transfer mechanisms made available under applicable privacy laws.

Users located in the European Economic Area, the United Kingdom, Switzerland, or other jurisdictions with specific transfer rules should be aware that some providers, such as analytics, communication, hosting, or review platforms, may process data in the United States or other countries.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

As a general guideline:

  • contact form submissions and project inquiries may be retained for the time necessary to respond to the request and manage any follow-up, and generally for up to 24 months if no contractual relationship follows;
  • client-related information may be retained for the duration of the relationship and for the time required by legal, tax, accounting, or contractual obligations;
  • technical logs may be retained for a limited period for security, troubleshooting, and operational purposes;
  • analytics data is retained according to the settings of the analytics providers;
  • cookie duration depends on the specific cookie and is described in the Cookie Policy.

Users may request deletion of their personal information, subject to legal or contractual retention obligations.

11. Security

We apply reasonable technical, organizational, and administrative measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online transmission, email communication, or digital storage system can be guaranteed to be completely secure. Users should avoid sending confidential or highly sensitive information through ordinary contact forms unless necessary.

12. User Rights

Depending on the user’s location and applicable privacy laws, users may have the right to:

  • request access to their personal information;
  • request correction of inaccurate or incomplete data;
  • request deletion of personal information;
  • request restriction of processing;
  • object to certain types of processing;
  • withdraw consent where processing is based on consent;
  • request data portability, where applicable;
  • opt out of certain analytics, tracking, advertising, sale, or sharing activities where applicable;
  • lodge a complaint with a competent data protection authority.

To exercise privacy rights, users may contact us at info@tailorhomedesign.com.

We may need to verify the user’s identity before responding to a request.

13. Visitors from the European Economic Area, United Kingdom, or Switzerland

If users access the website from the European Economic Area, the United Kingdom, or Switzerland, they may have additional rights under applicable privacy laws, including the right to lodge a complaint with their local supervisory authority.

Non-essential cookies, analytics tools, and tracking technologies should be used only after obtaining valid consent where required.

14. Visitors from California and Other U.S. States

Depending on the user’s state of residence and the applicability of U.S. state privacy laws, users may have rights regarding access, deletion, correction, portability, and opting out of certain data uses.

Tailor Home Design does not sell personal information collected through contact forms. If any analytics, advertising, or tracking activity is considered “sharing” or “targeted advertising” under applicable law, users may be able to opt out through the cookie banner or by contacting us.

15. Children’s Privacy

Our website and services are intended for adults and are not directed to children. We do not knowingly collect personal information from children under the age required by applicable law. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

16. Third-Party Links

Our website may contain links to third-party websites, platforms, maps, review services, social media pages, WhatsApp, or other external resources. We are not responsible for the privacy practices, content, security, or cookie practices of third-party websites.

Users should review the privacy policies and cookie policies of any external platforms they choose to visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or data processing practices.

The updated version will be published on this page with a revised “Last updated” date.

18. Contact

For any questions about this Privacy Policy or the way personal information is processed, users may contact:

Tailor Home Design
Email: info@tailorhomedesign.com
Phone: +1 (954) 325-2596
Address: 444 Brickell Ave, Miami, FL, United States